Hello Homes Sitges

At Hello Homes Sitges Limited (“we”) we understand that making an online purchase is an act of trust on your part. We take this trust very seriously, and it is our absolute priority to ensure the security and confidentiality of the personal information you give us.

This policy (together with our Terms of Use and Booking Conditions and any other documents referred to on it) sets out the framework under which any personal information we collect from you, or that you provide to us, will be processed by us. To understand our views and practices regarding your personal information and how we will deal with it, please read the following carefully.

COOKIES

At Hello Homes Sitges , we deeply value and respect the privacy of our visitors. For this reason, we want to inform you that our website is an absolutely safe and transparent space, designed to guarantee your peace of mind while browsing.

We do not use tracking cookies or tracking technologies, nor do we share any personal data with third parties. In addition, we do not use tools such as Google Analytics or other web traffic analysis platforms that may compromise your privacy. For this reason, our site does not display the typical cookie acceptance banner, as we simply do not need them to operate.

What cookies do we use? Only those strictly necessary to ensure the correct technical functioning of the website. These cookies are generated by Laravel's own management system and do not collect personal information or track your activities. These essential cookies include:

Name of the cookie	Purpose	Duration
laravel_session	It allows the user's session to remain active on the website and ensure its correct operation.	Session
XSRF-TOKEN	Protects website against Cross-Site Request Forgery (CSRF) attacks.	Session

These cookies are essential and do not require user consent, as they do not store or share personal information.

A safe and untracked space

We have designed Hello Homes Sitges to offer you a completely transparent and private environment. We do not collect data for advertising purposes or use tools that may compromise your privacy. All data provided by our users through contact or reservation forms is handled in accordance with our Privacy Policies .

Why isn't a cookie banner appearing?

By not using external tracking or analytics cookies systems, our website does not require an opt-in banner. This is a commitment to the privacy of our visitors and an effort to ensure that the browsing experience is fluid and free of unnecessary distractions.

Should we decide to implement additional analytics tools or cookies in the future, this document will be updated accordingly to reflect any changes and ensure compliance with applicable regulations.

GUESTS AND CHECK-IN PROCESS

At Hello Homes Sitges, we deeply value the trust you place in us when sharing your personal data. We understand the potential concerns about the privacy and security of your information. That is why we want to assure you that the processing of your personal data is carried out with the utmost care and respect, following strict privacy policies.

The passport number, email address and phone number that we request during the registration process are collected solely for essential communication purposes and to ensure an optimal service experience. These data are indispensable not only to offer you direct and efficient contact during your stay, but also to comply with our legal obligations.

Specifically, the passport number requirement is part of the need to comply with Organic Law 4/2015 of March 30 , for the protection of public safety. This legal requirement obliges us to record certain data of our clients, but we want to reiterate that this information is handled with the utmost discretion and security, and will not be shared, disclosed or used for other commercial or other purposes.

At Hello Homes Sitges, we do not share your personal data with third parties under any circumstances, except for the legal requirements already mentioned. The security and privacy of your information is our priority, and we employ all necessary measures to protect your personal data against unauthorized access, disclosure, alteration or destruction.

We appreciate your understanding and cooperation. We are committed to making your experience with us not only memorable, but also safe and secure. If you have any additional concerns or questions about how we handle your personal information, please feel free to contact us.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, or stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by our employees operating outside the “EEA” who work for us or for one of our suppliers. Such employees may be involved in, among other things, the processing of your payment details and the delivery of support services. By submitting your personal data, you agree to this transfer, storage or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Any information you provide is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you please do not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

INFORMATION WE MAY COLLECT ABOUT YOU

We may collect and process the following information about you:

Information you provide to us when you fill out forms on our portal www.hellohomessitges.com (our website). This includes information provided when you register on our website, open an owner account, post property, edit your profile, book a stay or request additional services, and includes but is not limited to your name, address, email, telephone number and if you are a user with accommodation to rent (owner), your bank account or PayPal account details; or if you are a user who wishes to rent accommodation (guest) and make a reservation through our portal, your payment information. We may also ask you for information when you enter a competition or offer sponsored by us, or when you report a problem with a reservation made through the portal.
If you contact us, we may keep a record of the correspondence.
We may ask you to complete surveys for research purposes, but you are not obligated to do so.
Details of transactions you carry out through our website and details of when you make your bookings.
Details of your visits to our website, including but not limited to traffic data, location data; whether this is required for payment or other purposes, and the resources that you access.
We may monitor, record, store and use any telephone number, email or other information about you for the purpose of reviewing any instructions from us, for training purposes, for crime prevention and to improve the quality of our customer service.

IP ADDRESSES

We may collect information about your computer, including your IP address, operating system and browser type, for the purposes of system administration and to report aggregate information to our advertisers.

This is statistical data about our users' browsing patterns and movements and does not identify any individual.

USES OF INFORMATION

We use the information we hold about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To contact you regarding your listing, booking or proposed booking, including booking confirmations and updated information.
To deliver the products and services you request.
To carry out obligations arising from any contracts we enter into with you.
To administer your account, including processing payments and refunds, and to provide you with notifications.
To allow you to participate in interactive features of our Service, when you choose to do so.
To enforce our Terms of Use, Booking Conditions and Privacy Policy.
To notify you about changes to our service.
To deliver to you information, products or services that you request from us and which we feel may interest you, where you have agreed to be contacted for such purposes. We may also use your data to provide you with information about products or services which may be of interest to you.
If you are already one of our customers, we will contact you by electronic means (e-mail or SMS) with information about products or services similar to those of a previous sale.
If you are a new customer, we (or they) will contact you by electronic means only if you have agreed to this.
If you do not wish us to use your data in this way, please tick the relevant box on the form on which we collect your data (the registration form on the booking page).

USE AND DISCLOSURE OF YOUR INFORMATION

Hello Homes Sitges is designed to allow owners and guests to share information with each other, making it easier to organise stays. Listings posted by owners, ratings and reviews of owners and guests and profile information (described below) of owners and guests are, as long as you allow it, visible to anyone who visits the website.

When you register on our site and provide us with your personal information to create your profile page, other users will see some of the information you submitted as indicated on that page. We do not allow our users to view user profiles, but they can access your profile in a number of ways (for example, if you made a reservation request, the owner can view your personal profile). Our network architecture and your privacy settings allow you to make informed decisions about who has access to your information. You can reconsider and modify your profile information at any time.

If you post a listing, we may also display the geographic location of your property on a map, so that potential guests can see the general area and neighborhood of your property, but you can choose whether to display the exact address or not. Please note that users will never have access to your payment information.

We may share and/or transfer your personal information to any member of our group, which means our subsidiaries, our holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may share your personal information with third parties:

In the event that we sell or buy any business or assets, in which case we may share your personal information with the prospective seller or buyer of such business or assets.
If Hello Homes Sitges Limited or all of its assets are acquired by a third party, then personal data about its customers will be one of the transferred assets.
If we are under a duty to disclose or display your personal information in order to comply with any legal obligation, in order to enforce our Terms of Use and Booking Conditions and other agreements; or in order to protect the rights, property, or safety of Hello Homes Sitges, our users, or others. This includes exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise your right at any time by contacting us at info@hellohomessitges.com .

From time to time our site may contain links to and from the websites of partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please read these policies before you submit any personal information to these websites.

ACCESS TO INFORMATION

Spanish data protection law gives you the right to access information we hold about you. You can exercise your right under that law. Any access request may be subject to a fee of 11 euros, to cover the costs we incur in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY AND COOKIE POLICY

Last updated: November 27, 2024
Any changes we make to our Privacy and Cookies Policy in the future will be announced on this page and, where appropriate, notified to you by email.